Hi, I’m Erik

I’m the founder of Jack Bytes, where I focus on helping homeowners and small businesses build secure, reliable, and scalable technology environments that support how they actually live and work.

My professional background spans multiple industries, which has shaped how I approach technology today. I began working in retail, where I learned how store performance is driven by metrics and data—an early lesson in how information systems guide decision-making and growth. From there I moved into insurance and logistics, managing warehouse operations across Chicago, Puerto Rico, and Miami and gaining firsthand experience with operational systems and large-scale coordination.

I later returned to technology through retail electronics, supporting major consumer platforms including Apple and HP. Along the way I gained experience working with small businesses as well as a rapidly growing Chicago-based technology company supporting property management operations across multiple states while working out of the John Hancock Center.

My career continued with luxury residential technology services in downtown Chicago, followed by remote enterprise IT support for a national e-commerce company. Today, in addition to leading Jack Bytes, I serve as Director at a private school and have been a member of its Board since 2025.

My technical background includes professional and industry certifications and training across major platforms and technologies, including coursework through DePaul University, certifications from Apple, Microsoft, Google, and CompTIA, cybersecurity training through the Illinois State Police, project management training through MIT, and multiple vendor certifications in areas such as security camera systems and VoIP infrastructure. I am also a commissioned Public Notary.

Through Jack Bytes, my goal is simple: deliver dependable technology solutions that are clear, responsibly priced, and built to grow with the people and organizations that rely on them.

When I’m not working with computers, I like to unplug at the end of the day and throw Jack’s favorite toy around, an activity he wants to last forever.


Our Team

Jack Bytes started with one trusted friend who was always the person people called when technology stopped working. As more people needed help, that one-person effort grew into a small team of professionals who combine their skills to deliver thoughtful, dependable support for homes and growing businesses, all while sharing the same goal: making technology simple and reliable.

Dylan

Strategic Growth Advisor

Dylan plays a key role in the long-term growth of Jack Bytes. With a background in the trades and a strong understanding of structured systems, he brings practical thinking to strategic decisions. His early investment and continued support helped expand our capabilities and strengthen our operational foundation. Dylan helps ensure that as we grow, we do so responsibly and sustainably.

Joe

Business & Financial Advisor

Joe guides the business planning and financial direction of Jack Bytes. With education in finance and business and experience in institutional environments, he helps keep our operations aligned, disciplined, and growth-focused. His steady oversight ensures we make thoughtful decisions that support both the company and the clients we serve.

Simon

Technical Support & Hardware Specialist

Simon combines hands-on repair experience with client-focused technical support. Having previously operated his own computer and mobile repair shop, he brings practical expertise in diagnostics, hardware sourcing, and device restoration. He provides Tier 1 and Tier 2 support, helping clients troubleshoot issues quickly while ensuring equipment solutions are reliable and cost-effective.

Michael

Client Support Technician

Michael delivers Tier 1 and Tier 2 support both on-site and remotely, helping clients resolve issues with clarity and patience. With a background in customer service and ongoing technical certification development, he bridges the gap between technology and the people using it. His approachable communication style makes complex problems feel manageable.

Nikola

Infrastructure & Field Technician

Nikola specializes in network infrastructure and AV system deployment. With experience wiring structured networks and supporting large-scale installations, he brings both technical knowledge and a skilled trades background that emphasizes precision, durability, and clean execution. His disciplined approach ensures that every cable run, mounting point, and equipment installation is secure, organized, and built to last.